Refund policy

As our products are handmade, we currently do not accept returns or exchanges once an order has been shipped/delivered.

However, your satisfaction matters to us. 

If you receive: a damaged product; an incorrect product; a missing item, or any other issue with your order, please contact us within 48 hours of delivery, preferably with clear photographs/videos of the package and product at :

Email: hello@cleanandconsciouscare.com
WhatsApp: 7840078010

We will review the issue and, where appropriate, arrange a replacement, refund or another suitable resolution.

Refunds, where approved, will be processed to the original payment method. The processing time may depend on the payment provider/bank.

Handmade Variations

Our products are handmade in small batches and are not factory-produced. Therefore, slight variations in colour, texture, shape, fragrance intensity or overall appearance may occur from one batch to another. Natural ingredients, botanical powders, clays, herbs and essential oils can also contribute to variations in colour and appearance over time.

These variations are not considered defects and do not affect the intended use of the product.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order. Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled or returned.

Need Help?

We are a small, handmade business, and every order matters to us. If something doesn't feel right with your order, please reach out to us. We'll always try our best to help. 

C3 – Clean & Conscious Care
Products that are made good & do good.